• Do I need to activate my promo code?

    No, promo codes do not require any type of activation.

     

  • Do promo codes have exclusions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include custom wetsuits, third party goods, hard goods, snow apparel, signature series, and special collections.

     

  • Do promo codes expire?

    Yes, all promo codes have their own expirations dates. You can check the expiration date on the bottom or back of the promo code near the exclusions.

     

  • How do I know my promo code was applied?

    If the promo code applies to an item or the order total, the order summary will display the discount that was applied.

     

  • I forgot to use my promo code. Can I ask for an adjustment?

    Discount codes cannot be applied after an order has been placed, although it can still be used on your next order.

     

  • What if my promo code isn’t working?

    Promo codes may not work for a number of reasons.

    • Check Expiration Dates - Promo codes don’t last forever.
    •  
    • Product Exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are custom wetsuits, snow apparel, hard goods, 3rd party goods, signature series, and special collections.
    •  
    • Combining Discounts - Promo codes cannot be combined with any other offers.
  • How do I add a promo code to my order?

    Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."

     

  • Can I combine promo codes?

    Promo codes cannot be combined or stacked.

     

  • How many times can I use a promo code?

    Promo codes are one time use only.

    Please Note: Promo codes cannot be re-issued for returned orders.

     

  • What if I didn’t receive an email with a promo code?

    If you have yet to receive an offer containing a promo code, please check your spam folder/junk folder.

    If you still have not received your promo code email, please contact customer service by clicking here.

     

     

  • Where can I insert my promo code?

    Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."

     

  • Do you offer a Military discount?

    Unfortunately, at this time we do not offer military discounts. Thank you for your service.