• Shipping Rates and Timelines

    Canada Shipping Only.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    CAN PO Box Shipping: We are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.

    Standard Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once your order has shipped from the warehouse. Please allow 3-4 business days for your tracking number to update from when the order has shipped.

    Shipping Exclusions: We are unable to ship to Northwest Territories, Nunavut & Yukon.

    Please Note: Rural shipping locations may experience extended transit times. 

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  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

     

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here. 

    Please Note: Orders can take 3-4 business days to process depending on you selected shipping method.

  • How do I get free shipping?

    Join the Billabong Crew loyalty program for free shipping and other awesome perks.

    Click here to sign up.

     

  • When will my order ship?

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 3-4 business days from when tracking has been provided to receive the first updated scan.

     

  • Can I change my shipping address?
    Unfortunately, once an order has been submitted we are unable to cancel or modify.

     

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but CA post may complete the final delivery.
    • In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here.