RETURNS

  • Return Policy

    Canada Returns Only.

    EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

    RETURN POLICY

    • - Merchandise can only be returned if purchased online directly from BILLABONG.CA
    • - Merchandise must be returned within 30 days of receiving your order.
    • - Merchandise must be in original condition.
    • - Items listed as FINAL SALE cannot be returned for a refund. 
    • - Shipping charges incurred during checkout are not refundable. 
    • - Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    BILLABONG.CA

    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

    Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account. 

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier.

    Once the package has been received by our facility, please allow 5-7 business days to complete. Additional processing time may occur based on your financial institution.

     

  • What is your return address?

    Customers are responsible for any return costs. We suggest obtaining proof of return and retaining it until your refund has been processed. You will be notified via email once your refund has been approved.

    Returns will be processed within 5-7 business days of arrival at our warehouse. Please select a carrier of your choice and return item(s) to the following address:

    Billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How long can a return take to complete?

    Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.

    Once the return has been received by our facility, allow an additional 5-7 business days for the refund to be completed back to your original form of payment.

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please follow the instructions below.

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

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