Payments & Gift Cards
Gift Cards are not redeemable or available for purchase online at this time, all Billabong gift cards are available, at select retail stores. No special offers may be applied to the purchase of a gift card.
How do I redeem my gift card?
Physical gift cards are only redeemable at retail store locations within the united states. Please click here to locate a store near you.
Check Gift Card Balance
Please click here to check the balance on your gift card.
To check the balance of a gift card, please call our Gift Card Customer Service and have your information and card ready. 1-800-943-2710
How do I purchase a gift card?
Physical gift cards are available for purchase only at select retail stores. E-gift cards are not offered at this time. To see if you have a store near you please click here.
Payments and Authorizations
Accepted Payment Methods
We accept Apple Pay, Visa, Mastercard, American Express, ands Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.
You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
When will I be charged for my order?
Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped with the exception of custom product.
Am I Charged Sales Tax?
Canadian Tax & Duty
Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.
Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.