Shipping

  • Shipping Rates and Timelines

    Canada Shipping Only.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    CAN PO Box Shipping: We are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.

    Standard Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

    Shipping Exclusions: We are unable to ship to Northwest Territories, Nunavut & Yukon.

    Please Note: Rural shipping locations may experience extended transit times. 

    Expedited shipping is temporarily unavailable.

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  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here. 

    Please Note: Orders can take 3-4 business days to process depending on you selected shipping method.

     

  • How do I get free shipping?

    Join the Billabong Crew loyalty program for free shipping and other awesome perks.

    Click here to sign up.

     

  • When will my order ship?

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all federal holidays) for processing before order ships from our warehouse.

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

  • Can I change my shipping address?
    Unfortunately, once an order has been submitted we are unable to cancel or modify.

     

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