Return Policy

Canada Returns Only.

EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

RETURN POLICY

  • - Merchandise can only be returned if purchased online directly from BILLABONG.CA
  • - Merchandise must be returned within 30 days from the date of purchase.
  • - Merchandise must be in original condition.
  • - Items listed as FINAL SALE cannot be returned for a refund. 
  • - Shipping charges incurred during checkout are not refundable. 
  • - Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

RETURN GUIDELINES

  • - Customers are responsible for any return costs.
  • - We suggest obtaining proof of return and retaining it until your refund has been processed.
  • - Please select a carrier of your choice and send any unwanted items to the following address:

BILLABONG.CA

C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2

Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account. 

 

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