Canada Returns Only.
EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
- - Merchandise can only be returned if purchased online directly from BILLABONG.CA
- - Merchandise must be returned within 30 days of receiving your order.
- - Merchandise must be in original condition.
- - Items listed as FINAL SALE cannot be returned for a refund.
- - Shipping charges incurred during checkout are not refundable.
- - Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- - Customers are responsible for any return costs.
- - We suggest obtaining proof of return and retaining it until your refund has been processed.
- - Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account.