Billabong Support

FAQ

FAQ

  • When will my order ship?

    Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

    Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.

    All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here. 

    Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

     

  • Can I cancel my order?

    We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Please visit our Return Page for further assistance here.

     

  • Why was an item cancelled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • Unable to ship to the address provided.
    • Inventory for the item has become unavailable at the time of packing.
    • Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Customers are responsible for any return costs.
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice.

    We recommend tracking the package based on the selected carrier. Once the package has been received by our facility, please allow 5-7 business days to complete.

     

See all 15 articles

Shipping

Shipping

  • Shipping Rates and Timelines

    Canada Shipping Only.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    CAN PO Box Shipping: We are unable to service PO Boxes at the moment. Please make sure to enter a physical address to avoid any issues with your shipment.

    Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

    Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.

    All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.

    Once your order is successfully scanned in Canada, delivery to your location via UPS or a local carrier is estimated to be completed within 3-5 business days

    Expedited shipping is temporarily unavailable.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.

    Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.

    PLEASE NOTE: When an order is shipped out, your package may be transferred to a different carrier for final delivery. You can find your shipment's alternative tracking number as follows:

    1. Open the shipment confirmation email and click on the tracking link

    2. Click on the highlighted "View Details" link.

    3. On Shipment Details, you will see the Alternate Tracking Number at the bottom section.

    4. You can also track your package using the alternate tracking number on Canada Post's website.

     

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here. 

    Please Note: Orders can take 3-4 business days to process depending on you selected shipping method.

     

  • When will my order ship?

    Economy Order Processing: Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

    Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.

    All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.

     

  • Can I change my shipping address?
    Unfortunately, once an order has been submitted we are unable to cancel or modify.

     

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but CA post may complete the final delivery.
    • In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here. 

     

Returns

RETURNS

  • Return Policy

    Canada Returns Only.

    EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

    NON-BILLABONG RETURN: Please ensure you return the correct item(s) when making a return. ​​Billabong​​ is not responsible for non-​​Billabong​​ items shipped back to us in error. No compensation will be provided for incorrect items sent to Billabong.

    RETURN POLICY

    • - Merchandise can only be returned if purchased online directly from BILLABONG.CA
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Merchandise must be in original condition, unworn, unwashed, and with all tags intact. 
    • - Items listed as FINAL SALE cannot be returned for a refund. 
    • - Shipping charges incurred during checkout are not refundable. 
    • - Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    BILLABONG.CA

    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

    Returns will be processed within 5-7 business days of arrival at our warehouse. Once approved, allow 2-4 business days for funds to appear in your account. 

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Customers are responsible for any return costs.
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Merchandise must be in their original state, unworn, unwashed, and with all tags intact. 
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How do I check the status of my return?

    Returns are required to be sent back using a carrier of the customers choice. We recommend tracking the package based on the selected carrier.

    Once the package has been received by our facility, please allow 5-7 business days to complete. Additional processing time may occur based on your financial institution.

     

  • What is your return address?

    Customers are responsible for any return costs. We suggest obtaining proof of return and retaining it until your refund has been processed. You will be notified via email once your refund has been approved.

    Returns will be processed within 5-7 business days of arrival at our warehouse. Please select a carrier of your choice and return item(s) to the following address:

    Billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

  • How long can a return take to complete?

    Once a return has been sent back, please allow for the required transit time based on your selected carrier/method.

    Once the return has been received by our facility, allow an additional 5-7 business days for the refund to be completed back to your original form of payment.

     

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please follow the instructions below.

    • - Customers are responsible for any return costs.
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed. 
    • -You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    billabong.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

     

See all 10 articles

Warranty

WARRANTY

  • Warranty Policy

    Billabong Purchases: For details on warranties, please visit the product description section of the individual item. 

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask.

    Billabong Wetsuit Warranties:

    All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased.

    *If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please follow the instructions below.

    **Not all products carry a manufacturer warranty.

    To Initiate a warranty claim:
    Please contact warranty.usa@boardriders.com 

    When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase (Email Confirmation/ Receipt) 

    Once your claim is approved and you are sending in your suit for repair, please note that:

    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please return your suit completely dry and free of sand.  Any suits returned wet will be delayed in the repair process.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Note: Any warranty claim shipments sent in without prior approval will be returned to sender.

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. 

    Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Repaired or replaced products are covered for the remainder of the original warranty.

     

  • How do I submit a Warranty Claim?

    To Initiate a Warranty Claim:

    Please contact warranty.usa@boardriders.com. When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase

    Your claim is important to us and we will respond to all claim emails within 24-48 hours after received. (Monday – Friday 6am to 3pm PST excluding Weekends/Holidays)

    Once your claim is approved and you are sending in your suit for repair, please note that:

    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please return your suit completely dry and free of sand.  Any suits returned wet will be delayed in the repair process.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

     

  • How do I check the status of my Warranty Claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed. If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com. 

     

Promotions and Discounts

Promotions and Discounts

  • Do I need to activate my promo code?

    No, promo codes do not require any type of activation.

     

  • Do promo codes have exclusions?

    Yes,  all promo codes/offers have their own exclusions/restrictions.
    Please review the terms and conditions of the offer received for more information.
    Examples of exclusions below but not limited to:- Most snow items
    -Custom (Billabong)
    - Special brands collaboration items
    - 3rd party goods
    - Gift cards
    - Sale and Final sale items
    - Discount codes are not combinable with any other offer

     

  • Do promo codes expire?

    Yes, all promo codes have their own expirations dates. You can check the expiration date on the bottom or back of the promo code near the exclusions.

     

  • How do I know my promo code was applied?

    If the promo code applies to an item or the order total, the order summary will display the discount that was applied.

     

  • I forgot to use my promo code. Can I ask for an adjustment?

    Discount codes cannot be applied after an order has been placed, although it can still be used on your next order.

     

  • Why isn't my promo code working?

    Promo codes may not work for a number of reasons.

    • Check Expiration Dates - Promo codes don’t last forever.
    •  
    • Product Exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are custom wetsuits, snow apparel, hard goods, 3rd party goods, signature series, and special collections.
    •  
    • Combining Discounts - Promo codes cannot be combined with any other offers.

     

See all 11 articles

Size Guide

Size Guide

  • All Size Charts
    Men's Size Guides
    Men’s Tops
    Men’s Bottoms
    Men's Wetsuits
    Men's Hoods
    Men's Wake Vests
    Men's Boots
    Women's Size Guides
    Women's Clothing
    Women’s Denim
    Women’s Wetsuits
    Women’s Snow
    Girls Size Guides
    Girls Clothing 4-14 Years Old

    Men's Tops

     
    Size
    		 Neck Chest C/B Sleeve
    XS
    		 13.5-15 36-38 32-33.5
    S
    		 14-15.5 38-40 33-34.5
    M
    		 14.5-16 40-42 34-35.5
    L
    		 15-16.5 42-44 35-36.5
    XL
    		 15.5-17 44-46 36-37.5
    XXL
    		 16-17.5 46-48 37-38.5

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Bottoms

     
    Bottoms Size
    		 Size Waist Hip
    26-29
    		 XS 26-29.5 33-38
    30-31
    		 S 29.5-31.5 38-40
    32-33
    		 M 31.5-33.5 40-42
    34-35
    		 L 33.5-35.5 42-44
    36-38
    		 XL 35.5-38.5 44-47
    40-42
    		 XXL 39.5-42.5 48-51

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wetsuits

     
    Size
    		 Height Weight(lbs) Chest Waist
    XS
    		 5'5"-5'7" 125-135 34-36 28-30
    S
    		 5'6"-5'8" 135-150 36-38 29-31
    MS
    		 5'6"-5'9" 145-160 38-40 30-32
    M
    		 5'9"-5'11" 155-170 38-40 31-33
    MT
    		 5'11"-6'1" 165-180 39-40 31-33
    LS
    		 5'7"-5'9" 165-180 41-43 33-35
    L
    		 5'11"-6'1" 175-190 41-43 33-35
    LT
    		 6'1"-6'3" 185-200 41-43 33-35
    XLS
    		 5'8"-5'10" 175-190 43-44 36-38
    XL
    		 6'0"-6'3" 190-205 43-44 36-38
    XXL
    		 6'1"-6'4" 205-220 44-46 38-40

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Hoods

     
    Size
    		 Neck Head
    XS
    		 14.5" 20.5"
    S
    		 14.75" 21.5"
    M
    		 15" 23.5"
    L
    		 15.5" 23.5"
    XL
    		 16" 24.5"

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wake Vests

     
    Size
    		 Chest Neck
    S
    		 16 1/2 5 7/8
    M
    		 17 1/8 6
    L
    		 18 6 1/8
    XL
    		 18 7/8 6 7/8

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Boots

     
    Size
    		 US
    S
    		 6-7
    M
    		 7-8
    L
    		 9-10
    XL
    		 11-12

    Women's Clothing

     
    Size
    		 US AUS True Waist Chest Low Waist 3" Below Hip at Widest
    XS
    		 0 6 24 30.5 29 34
    S
    		 1-3 8 25-26 32.5-33.5 30-31 35-36
    M
    		 5-7 10 27-28 34.5-35.5 32-33 37-38
    L
    		 9 12 29-30 36.5-37.5 34-35 39-40
    XL
    		 11 14 31 38.5 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Denim

     
    Size
    		 US AUS True Waist Low Waist 3" Below Hip at Widest
    XS
    		 24 24 24 29 34
    S
    		 25-26 26 25-26 30-31 35-36
    M
    		 27-28 28 27-28 32-33 37-38
    L
    		 29-30 30 29-30 34-35 39-40
    XL
    		 31 32 31 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Wetsuits

     
    Size
    		 US AUS/EU Height Weight(lbs) Chest Waist
    XXS
    		 0 4 5'1-5'3" 90-105 29.5-31.5 23-25
    XS
    		 2 6 5'3"-5'5" 100-115 30.5-32.5 24-26
    S
    		 4 8 5'4"-5'6" 110-125 31.5-33.5 25-27
    ST
    		 4T 8T 5'5"-5'7" 110-125 31.5-33.5 25-27
    M
    		 6 10 5'5"-5'7" 120-135 32.5-34.5 26-28
    MT
    		 6 10 5'6"-5'8" 125-140 32.5-34.5 26-28
    L
    		 8 12 5'6"-5'8" 130-150 34-36 27-29
    LT
    		 8 12 5'9"-6'0" 135-155 34-36 27-29
    XL
    		 10 14 5'7"-5'9" 140-160 35.5-37.5 29-31
    XXL
    		 12 16 5'9"-6'0" 160-185 38.5-40.5 32-34

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Snow

     
    Size
    		 Height Chest Waist Hips Inseam
    XS
    		 5'2"-5'4" 31.5-33 23.5-25 33-34.5 32
    S
    		 5'4"-5'6" 33-34.5 25-26 34.5-36 33
    M
    		 5'6"-5'8" 34.5-36 26-28 36-37.75 33 1/2
    L
    		 5'8"-5'10" 36-37.75 28-30 37.75-39.25 34
    XL
    		 5'10"-6'0" 37.75-39 30-31.5 39.25-41 34 1/2
    XXL
    		 6'0"-6'2" 39-41 31.5-33 41-42.5 35

    Please note; sizing is listed in Inches (Imperial Measurement)

    Girl's Clothing

     
    Size & Age
    		 Height Chest Waist at Narrowest Low Waist Hip at Widest Inseam
    XXS (4-5)
    		 41-44 22-23.5 18-20 21-22.5 24.5-25.5 18.5
    XS (5-6)
    		 45-50 24-25.5 20.5-22 22-23.5 26-28 23.5
    S (7-8)
    		 51-54 26-27.5 22.5-23.5 24-26 28.5-29.5 25.5
    M (10-12)
    		 55-58 28-29.5 24-25.5 27-27.5 30-31 27.5
    L (12-14)
    		 59-61 29.5-30.5 25-26.5 27-28.5 31-32 29

    Please note; sizing is listed in Inches (Imperial Measurement)

  • How do I know what size I need?

    We have suggested measuring tips that you will help guide you to the correct sizing when you are shopping for products. The Size Guide is right under the sizes available at the time of shopping.

     

Products Expert Guides

Billabong Men's

  • Absolute Back Zip Long Sleeve Wetsuit Seams

    Absolute Back Zip Long Sleeve Wetsuit Seams

    Site details:

    Internal Seam Detail: Superflex tape keeps the warmth in and the water out?

    Customer question: Is the suit fully taped seal?

    The Absolute Back Zip has partially taped internal seams on the critical high stress areas, as the attached sketch highlighted yellow.

    The description online does not indicate whether it is partial or all internal seams, the Absolute back zip does include Superflex neo tape.

  • The Ultimate Men’s Wetsuit Buyer’s Guide

    Check out our Men's Wetsuit Buyer's Guide here

    • Wetsuit Types
    • Wetsuit Seam Types
    • Wetsuit Entry System
    • Wetsuit Fit
    • Wetsuit Materials
    • Wetsuit Accessories
  • Men's Wetsuit Thickness & Temperature Guide

    Check out our wetsuit thickness & temperature guide here.

    • Wetsuit Thickness Chart
    • Wetsuit Accessories
    • Seam Types
    • Activity Level
  • How To Choose a Rash Guard

    Check out How to choose a rash guard here.

    • When To Wear Rashguards
    • How Your Rashguard Should Fit
    • What Rashguards are Made Of
    • UV Sun Protection
    • What To Wear With Rashguards
    • Rashguards vs Surf Tees
  • Men's Guide to Surfing Swimwear

    Check out the Men's Guide to surfing swimwear here.

    • Swimsuits by Activity
    • Types of Swimsuits
    • Additional Considerations
  • Boardshorts vs Swim Trunks: Which Is Right for You

    Check out Boardshorts vs swim trunks: Which is right for you here.

    • Boardshorts vs Swim Trunks
    • Boardshorts
    • Swim Trunks
    • Boardshorts Outseam
    • How To Decide
See all 11 articles

Billabong Women's

See all 8 articles

Payments & Gift Cards

Gift Cards

  • Gift Cards

    Gift Cards are not redeemable or available for purchase online at this time, all Billabong gift cards are available, at select retail stores. No special offers may be applied to the purchase of a gift card.

     

  • How do I redeem my gift card?

    Physical gift cards are only redeemable at retail store locations within the united states. Please click here to locate a store near you. 

     

  • Check Gift Card Balance

    Please click here to check the balance on your gift card.

    To check the balance of a gift card, please call our Gift Card Customer Service and have your information and card ready. 1-800-943-2710

     

  • How do I purchase a gift card?

    Physical gift cards are available for purchase only at select retail stores. E-gift cards are not offered at this time. To see if you have a store near you please click here.

     

Payments and Authorizations

  • Accepted Payment Methods

    We accept Apple Pay, Visa,  Mastercard, American Express, ands Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

    CA_Payments.png

    Please Note:

    You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.

    For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

     

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped with the exception of custom product.

     

  • Am I Charged Sales Tax?

    Canadian Tax & Duty

    Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

     

  • Is your site secure?

    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

     

Billabong Crew

Billabong Crew

  • Billabong Crew Benefits

    mceclip0.png

     

    Join the Billabong Crew loyalty program in-store or online here.

  • How do I get free shipping?

    Free shipping is no longer available to loyalty members due to rising freight costs. We appreciate your understanding and are actively exploring alternative benefits for our loyal members.

  • My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

     

  • Why have my points not been added?

       You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Billabong or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.

    $1 spent = 1 point earned

    *excludes taxes and shipping costs*   

        Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
       For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that  you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.   

       Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.

     

  • Do all my purchases count towards points?

    Your purchases at any Billabong store and www.Billabong.ca will accumulate points including eligible third-party merchandise purchased through Billabong.

    For any questions or concerns, please contact Customer Service here.

  • How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

     

See all 15 articles

Billabong Sweepstakes

Billabong Sweepstakes

  • Billabong: Win the Ultimate Surf Trip Bundle Sweepstakes

    BRD-Email_Signature[1].png

    Win the Ultimate Surf Trip Bundle Sweepstakes
    Official Rules     

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.
    Void where prohibited.

    1. Sweepstakes Period: The Win the Ultimate Surf Trip Bundle Sweepstakes (“Sweepstakes”) begins at 12:00 P.M. Pacific Time on August 1, 2023 and ends at 12:00 P.M. Pacific Time on August 31, 2023 (the “Sweepstakes Period”). The time shall be determined by Sponsor’s timekeeping systems. Sponsor shall have the sole discretion in determining the timeliness of any action or inaction related to this Sweepstakes.

    2. Eligibility: The Sweepstakes is open to legal residents of the 50 United States and Canada (excluding Quebec), who are 18 years of age (or age of majority) or older as of the date of entry. Employees of Boardriders Wholesale, LLC (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), and employees, agents, directors, officers (including members of their immediate family or those living in the same household) of Sponsor or any Sweepstakes Entities are not eligible to participate in the Sweepstakes.

    3. How to Enter: During the Sweepstakes Period, you may submit an entry to this Sweepstakes for free by visiting https://billabong.ca/mens/blog/events-giveaways/win-the-ultimate-adventure-division-surf-trip-bundle.html and completing the entry form with all requested information or you may also enter the Sweepstakes for free by completing the sign-up form on Instagram or Facebook during the Sweepstakes Period (“Entry”). Limit one (1) Entry per person during the Sweepstakes Period regardless of method of entry.  Any attempts by an entrant to submit more than one Entry will result in such entrant being disqualified.  Each Entry will be deemed submitted by the authorized account holder of the email address submitted with the Entry. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible. By submitting an Entry, each entrant agrees to be bound by these Official Rules. The Sweepstakes is subject to all applicable federal, state, provincial and local laws.

    4. Winner(s) Selection/Odds of Winning: The winner(s) will be selected in a random drawing conducted by the Sponsor or its designee, on or within two weeks of the end of the Sweepstakes period based on eligible Entries. Odds of winning is dependent upon the number of eligible Entries received. 

    5. Winner Notification: Potential winner will be notified by email from Sponsor on or within 1 week of the date of the winner selection. Potential winner must respond to the notification message and provide all requested information within forty-eight (48) hours of the first contact or attempted contact from Sponsor or the potential prize may be forfeited. To claim any prize, Sponsor may require winner to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms and other applicable documents, which may require a social security number and may need to be notarized, before claiming any prize. A potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a winner. All required documents must be completed and returned to Sponsor within five (5) days of the date and time listed on the documents. Potential winners may be required to produce a form of proper identification to claim any prize. Sponsor reserves the right to substitute any prize with a prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries. If by reason of printing or other error, more prizes are claimed than the number of prizes set forth in these Official Rules, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes be awarded.

    6. Prize(s) and Approximate Retail Values (“ARVs”): One (1) prize (the “Prize”) will be awarded in this Sweepstakes. The Prize shall consist of a US$500 ecommerce gift card to use toward merchandise from Billabong that is currently available online at www.billabong.com as selected by Winner (total ARV: US$500). The prize has no cash value, can only be used for currently available merchandise on the corresponding website. All prizes are “AS IS” without any warranty of any kind, express or implied. No substitution, redemption for cash, return, exchange or transfer of prizes will be made or is permitted except in Sponsor’s sole discretion. All federal, state and local taxes, related to the prizes, are the sole responsibility of the Winner. The gift card or voucher will be subject to additional terms and conditions, and may have certain product exclusions and expiration dates. Any items purchased with or amounts unused on the voucher may not be exchanged for cash.  See voucher terms and condition for all details and any restrictions.  The items purchased with the Prize will be shipped to US and Canada physical addresses only. The risk of loss and title for the prize passes to Winner upon Sponsor’s delivery to the third-party carrier or at the delivery point to the Winner’s shipping address

    7. Publicity & Marketing: Submission of an Entry constitutes permission to Sponsor to use entrants’ name, likeness, image, picture (whether still or moving), screen persona, statements, biographical data, and any other indicia of identity for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.

    8. General Terms: The Sweepstakes is subject to all applicable federal, state, and local laws and void where prohibited. Decisions of Sponsor on all matters are final and binding. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among the eligible entries received. Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    9. Releases: By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, the Sweepstakes Entities, and their respective directors, officers, employees, agents and from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in connection with the Sweepstakes or prize.

    10. Disputes: Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the applicable courts in Orange County, California. All issues and questions concerning these Official Rules and entrant’s or Sponsor’s rights and obligations, shall be governed by, and construed in accordance with the laws of State of California, without regard to choice or conflict of law rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid provision were not contained herein.

    11. Winner List:  To obtain the winners’ names send a self-addressed, stamped envelope to: Boardriders Wholesale, LLC, 5600 Argosy Circle, #100, Huntington Beach, CA 92649 Attn: Billabong Win the Ultimate Surf Trip Bundle Sweepstakes with a written request by April 1, 2024.

    12. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Pinterest, Twitter, Facebook or Instagram (collectively, the “Social Network”).  By participating, you confirm you are 13+ years of age, release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize, and agree to the Social Networks’ terms of use. Any questions regarding this Sweepstakes should be directed to Sponsor.

    13. Sponsor.  The Sponsor of the Sweepstakes is Boardriders Wholesale, LLC, having an address of 5600 Argosy Ave., #100, Huntington Beach, CA 92648. www.boardriders.com and www.billabong.com.  Boardriders, the Boardriders Logo, Billabong and all of its logos are trademarks or registered trademarks of Sponsor in the USA and other countries. Other names may be trademarks of their respective owners.  Any questions regarding this Sweepstakes should be directed to Sponsor at: legal.usa@boardriders.com.

  • Billabong Summer Closet Upgrade Sweepstakes

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    Billabong Summer Closet Upgrade Sweepstakes
    Official Rules     

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.
    Void where prohibited.

    1. Sweepstakes Period: The Billabong Summer Closet Upgrade Sweepstakes (“Sweepstakes”) begins at 12:00 A.M. Pacific Time on April 28, 2023 and ends at 11:59 P.M. Pacific Time on June 2, 2023 (the “Sweepstakes Period”). The time shall be determined by Sponsor’s timekeeping systems,. Sponsor shall have the sole discretion in determining the timeliness of any action or inaction related to this Sweepstakes.

    2. Eligibility: The Sweepstakes is open to legal residents of the 50 United States and Canada (excluding Quebec), who are 18 years of age or older as of the date of entry. Employees of Boardriders Wholesale, LLC (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), and employees, agents, directors, officers (including members of their immediate family or those living in the same household) of Sponsor or any Sweepstakes Entities are not eligible to participate in the Sweepstakes.

    3. How to Enter: During the Sweepstakes Period, you may submit an entry to this Sweepstakes by visiting https://billabong.com/womens/blog/events-giveaways/Summertime-Closet-Upgrade-Sweepstakes.html and completing the entry form during the Sweepstakes Period (“Entry”).  Limit one (1) Entry per person, per email account during the Sweepstakes Period regardless of method of entry.  Any attempts by an entrant to submit more than one Entry will result in such entrant being disqualified.  Each Entry will be deemed submitted by the authorized account holder of the email address submitted with the Entry. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible. By submitting an Entry, each entrant agrees to be bound by these Official Rules.

    4. The Sweepstakes is subject to all applicable federal, state, provincial and local laws..

    5. Winner(s) Selection/Odds of Winning: The winner(s) will be selected in a random drawing conducted by the Sponsor or its designee, on or about June 15, 2023 based on eligible Entries. Odds of winning is dependent upon the number of eligible Entries received. 

    6. Winner Notification: Potential winner will be notified by email from Sponsor on or about June 22, 2023. Potential winner must respond to the notification message and provide all requested information within forty-eight (48) hours of the first contact or attempted contact from Sponsor or the potential prize may be forfeited. To claim any prize, Sponsor may require winner to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms and other applicable documents, which may require a social security number and may need to be notarized, before claiming any prize. A potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a winner. All required documents must be completed and returned to Sponsor within five (5) days of the date and time listed on the documents. potential winners may be required to produce a form of proper identification to claim any prize. Sponsor reserves the right to substitute any prize with a prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries. If by reason of printing or other error, more prizes are claimed than the number of prizes set forth in these Official Rules, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes be awarded.

    7. Prize(s) and Approximate Retail Values (“ARVs”): One (1) prize (the “Prize”) will be awarded in this Sweepstakes. The Prize shall consist of a $500 ecommerce gift card to use toward merchandise from Billabong that is currently available online at www.billabong.com as selected by Winner (total ARV: $500). Total ARV of the Prize to be awarded in this Sweepstakes is five hundred dollars and zero cents ($500 USD). The prize has no cash value, can only be used for currently available merchandise on the corresponding website. All prizes are “AS IS” without any warranty of any kind, express or implied. No substitution, redemption for cash, return, exchange or transfer of prizes will be made or is permitted except in Sponsor’s sole discretion. All federal, state and local taxes, related to the prizes, are the sole responsibility of the Winner. The gift card or voucher will be subject to additional terms and conditions, and may have certain product exclusions and expiration dates. Any items purchased with or amounts unused on the voucher may not be exchanged for cash.  See voucher terms and condition for all details and any restrictions.  The items purchased with the Prize will be shipped to US and Canada physical addresses only. The risk of loss and title for the prize passes to Winner upon Sponsor’s delivery to the third-party carrier or at the delivery point to the Winner’s shipping address

    8. Publicity & Marketing: Submission of an Entry constitutes permission to Sponsor to use entrants’ name, likeness, image, picture (whether still or moving), screen persona, statements, biographical data, and any other indicia of identity for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.

    9. General Terms: The Sweepstakes is subject to all applicable federal, state, and local laws and void where prohibited. Decisions of Sponsor on all matters are final and binding. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among the eligible entries received. Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    10. Releases: By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, the Sweepstakes Entities, and their respective directors, officers, employees, agents and from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in connection with the Sweepstakes or prize.

    11. Disputes: Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the applicable courts in Orange County, California. All issues and questions concerning these Official Rules and entrant’s or Sponsor’s rights and obligations, shall be governed by, and construed in accordance with the laws of State of California, without regard to choice or conflict of law rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid provision were not contained herein.

    12. Winner List:  To obtain the winners’ names send a self-addressed, stamped envelope to: Boardriders Wholesale, LLC, 5600 Argosy Circle, #100, Huntington Beach, CA 92649 Attn: Billabong Summer Closet Upgrade Sweepstakes with a written request by January 27, 2024.

    13. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Pinterest, Twitter, Facebook or Instagram (collectively, the “Social Network”).  By participating, you (and your parent/guardian if you are under the age of majority in such your jurisdiction of residence) release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize. Any questions regarding this Sweepstakes should be directed to Sponsor.

    14. Sponsor.  The Sponsor of the Sweepstakes is Boardriders Wholesale, LLC, having an address of 5600 Argosy Ave., #100, Huntington Beach, CA 92648. www.boardriders.com and www.billabong.com.  Boardriders, the Boardriders Logo, Billabong and all of its logos are trademarks or registered trademarks of Sponsor in the USA and other countries. Other names may be trademarks of their respective owners.  Any questions regarding this Sweepstakes should be directed to Sponsor at: legal.usa@boardriders.com.

  • Billabong: The Ultimate Billabong Custom Bundle Sweepstakes

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    Billabong: The Ultimate Billabong Custom Bundle Sweepstakes

    Official Rules

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.
    Void where prohibited by law. 

    1. Sweepstakes Timing: Billabong: The Ultimate Billabong Custom Bundle Sweepstakes 2023 (“Sweepstakes”) begins at 12:00 PM Pacific Standard Time (“PST”) on March 15, 2023 and ends at 12:01 AM PST on April 15, 2023  (the “Sweepstakes Period”). The time shall be determined by Sponsor’s or the applicable platforms’ timekeeping systems. Sponsor shall have the sole discretion in determining the timeliness related to this Sweepstakes.

    2. Eligibility: The Sweepstakes is open to legal residents of the 50 United States and Canada, who are the age of majority or older (e.g., 18, 19 or 21) in their state of residence as of the date of entry. Void in Quebec and where prohibited by law. Employees of Boardriders Wholesale, LLC (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), including members of their immediate family or those living in the same household are not eligible to participate.

    3. How to Enter: During the Sweepstakes Period, you may enter for free by visiting https://billabong.com/mens/blog/events-giveaways/win-the-ultimate-custom-bundle.html and providing all information requested for entry, including name, email, etc., and hitting submit (“Entry”). Upon completing these steps, you will receive one Entry into the Sweepstakes. Limit one Entry per person, per email account regardless of method of entry. Any attempts to submit more than one Entry per account will result in such entrant being disqualified. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable email account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible. By submitting an Entry, each entrant agrees to be bound by these Official Rules.

    4. Winner(s) Selection/Odds of Winning: The winners will be selected in a random drawing conducted by Sponsor or its designee, on or about April 31, 2023 based on all eligible entries received. Odds of winning a prize is dependent upon the number of eligible entries received. 

    5. Winner Notification: Potential winner(s) will be notified by email from Sponsor on or about April 31, 2023. Potential winner(s) must respond to the notification message and provide all requested information within 48 hours of the first contact or attempted contact from Sponsor or the potential prize will be forfeited. To claim any prize, Sponsor may require potential winner(s) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release and tax forms and other applicable documents, which may require a social security number and may need to be notarized, before claiming the prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a “Winner”. All required documents must be completed and returned to Sponsor within three (3) days of the date and time listed on the documents. Potential winners may be required to produce a form of proper identification to claim the prize. Sponsor reserves the right to substitute any prize with prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries. If by reason of printing or other error, more prizes are claimed set forth above, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes be awarded.

    6. Prize(s) and Approximate Retail Values (“ARVs”): One (1) prize will be awarded to one (1) “Winner” as determined in accordance with these Official Rules, that consists of a Billabong ecommerce voucher to use toward the purchase of 1 custom wetsuit (ARV$375.95 - $395.950 and 1 custom boardshort ($99.95) that is currently available online at www.billabong.com as selected by Winner. Total ARV of all the prize is up to $495.90. The prize has no cash value, can only be used for currently available merchandise on the corresponding website. All prizes are “AS IS” without any warranty of any kind, express or implied. No substitution, redemption for cash, return, exchange or transfer of prizes will be made or is permitted except in Sponsor’s sole discretion. All federal, state and local taxes, related to the prizes, are the sole responsibility of the Winner. The voucher will be subject to additional terms and conditions, and may have certain product exclusions and expiration dates. Any items purchased with or amounts unused on the voucher may not be exchanged for cash.  See voucher terms and condition for all details and any restrictions.  The items selected with the Prize will be shipped to US and Canada physical addresses only. The risk of loss and title for the prize passes to Winner upon Sponsor’s delivery to the third-party carrier or at the delivery point to the Winner’s shipping address

    7. Publicity & Marketing: Submission of an Entry constitutes permission to Sponsor to use entrants’ name, likeness, image, picture (whether still or moving), screen persona, statements, biographical data, and any other indicia of identity for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.

    8. General Terms: The Sweepstakes is subject to all applicable federal, state, and local laws and void where prohibited. Decisions of Sponsor on all matters are final and binding. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among the eligible entries received. Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    9. Releases: By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, the Sweepstakes Entities, and their respective directors, officers, employees, agents and from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in connection with the Sweepstakes or prize.

    10. Disputes: Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the applicable courts in Orange County, California. All issues and questions concerning these Official Rules and entrant’s or Sponsor’s rights and obligations, shall be governed by, and construed in accordance with the laws of State of California, without regard to choice or conflict of law rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.

    11. Winner List:  To obtain the Winner name(s) send a self-addressed, stamped envelope to: Legal Department, ATTN Billabong: The Ultimate Custom Bundle Sweepstakes, 5600 Argosy Ave., #100, Huntington Beach, CA 92648, USA, with a written request by August 31, 2023.

    12. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram (collectively, the “Social Network”).  By participating, you confirm you are 13+ years of age, release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize, and agree to the Social Network’s terms of use. Any questions regarding this Sweepstakes should be directed to Sponsor.

    13. Sponsor.  The Sponsor of the Sweepstakes is Boardriders Wholesale, LLC, having an address of 5600 Argosy Ave., #100, Huntington Beach, CA 92648. www.boardriders.com and www.BILLABONG.com. Boardriders, the Boardriders Logo, Billabong and the Billabong Logo are trademarks or registered trademarks of Sponsor in the USA and other countries. Other names may be trademarks of  their respective owners.  Any questions regarding this Sweepstakes should be directed to Sponsor at: legal.usa@boardriders.com.

  • Billabong Dream State Sweepstakes: Win Your Dream Trip and Dream State Collection Merchandise

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    Billabong Dream State Sweepstakes:

    Win Your Dream Trip and Dream State Collection Merchandise

    Official Rules

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.
    Void where prohibited by law. 

    1. Sweepstakes Timing: Billabong Dream State Sweepstakes: Win Your Dream Trip & Dream State Collection Merchandise (“Sweepstakes”) begins at 5:00 AM Pacific Standard Time (“PST”) on January 25, 2023 and ends at 11:59 PM PST on February 28, 2023 (the “Sweepstakes Period”). The time shall be determined by Sponsor’s or the applicable platforms’ timekeeping systems. Sponsor shall have the sole discretion in determining the timeliness related to this Sweepstakes.

    2. Eligibility: The Sweepstakes is open to legal residents of the 50 United States and Canada, who are the age of majority or older (e.g., 18, 19 or 21) in their state of residence as of the date of entry. Void in Quebec and where prohibited by law. Employees of Boardriders Wholesale, LLC (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), including members of their immediate family or those living in the same household are not eligible to participate.

    3. How to Enter: During the Sweepstakes Period, you may enter for free by clicking on https://billabong.com/womens/blog/events-giveaways/Dream-State-Sweepstakes.htmland providing all information requested for entry, including name and email, and hitting submit (“Entry”). Upon completing these steps, you will receive one Entry into the Sweepstakes. Limit one Entry per person, per email account regardless of method of entry. Any attempts to submit more than one Entry per account will result in such entrant being disqualified. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable social media account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible. By submitting an Entry, each entrant agrees to be bound by these Official Rules.

    4. Winner(s) Selection/Odds of Winning: The winner will be selected in a random drawing conducted by Sponsor or its designee, on or about March 8, 2023 based on all eligible entries received. Odds of winning a prize is dependent upon the number of eligible entries received. Winner may not have claimed another prize from a sweepstakes sponsored by Sponsor in the last 30 days.

    5. Winner Notification: Potential winner(s) will be notified by email from Sponsor on or about March 9, 2023. Potential winner(s) must respond to the notification message and provide all requested information within 48 hours of the first contact or attempted contact from Sponsor or the potential prize will be forfeited. To claim any prize, Sponsor may require potential winner(s) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms, tax form, residency verification, and other applicable documents, which may require a social security number and may need to be notarized, before claiming the prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a “Winner”. All required documents must be completed and returned to Sponsor within three (3) days of the date and time listed on the documents. Potential winners may be required to produce a form of proper identification to claim the prize. Sponsor reserves the right to substitute any prize with prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries. If by reason of printing or other error, more prizes are claimed set forth above, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes will be awarded.

    6. Prize(s) and Approximate Retail Values (“ARVs”): One (1) grand prize will be awarded to one (1) “Winner” as determined in accordance with these Official Rules, that consists of a gift card for Hotels.com for US$750, a gift card for FlightGift.com for US$1500 gift card for the Winner to schedule and book their own dream trip AND US$500 ecommerce promotional code to use toward merchandise that is currently available online at billabong.com as selected by Winner. Total ARV of the grand prize is US$2750.

    a. Dream trip costs are based on round trip coach ticket(s) for 1 person from a major US or Canada airport into (by way of example only) Honolulu International Airport (HNL) and lodging at 3 star hotel for 3 nights in (by way of example only) Waikiki Beach in Honolulu, Hawaii (further examples, include the Hilton Hotel). Actual cost of the trip will vary based on, among other things, departure and arrival cities selected, dates of travel,booking lead time, airline selected, seat type, hotel section, type of room, room occupancy, upgrades, etc. All food, drink, hotel services (including room services, spa treatments and activates), other transportation, upgrades, add-ons, upgrades, changes, cancelations, cost or charges for additional guests, or anything not expressly stated are the sole responsibility of the Winner.  Any amount unused on the hotel and flight gift cards will remain with “Winner” and are subject to the details and conditions on the gift cards.

    b. The prize has no cash value, can only be used for currently available merchandise on the corresponding website. No substitution, redemption for cash, return, exchange or transfer of prizes will be made or is permitted except in Sponsor’s sole discretion.

    c. All federal, state and local taxes, related to the prizes, are the sole responsibility of the Winner.

    d. The Billabong merchandise promo code or voucher is one time use only. The promo code and gift card are both subject to their own additional terms and conditions, and may have certain product/date/location exclusions and expiration dates. Any items purchased with or amounts unused with the Billabong code or gift card may not be exchanged for cash. See gift card and code terms and condition for all details and any restrictions.  

    e. The prizes will be emailed to the Winner at the email on the Entry with 30 days of their claiming the prize.

    f. If Winner does not use the gift cards before their expiration dates, loses the gift card codes, or in any way violates the terms and conditions of the gift card, the value will be forfeited and shall not be subject to further or alternative compensation.

    g. Travel documents. Winner and any guest will be responsible for all travel documents and identification acceptable to airlines, security and governmental agencies as well as any testing or vaccines required by the airline, hotel, or the state of travel.

    h. No warranties on Prize. All elements of the Prize are “AS IS” without any warranty of any kind, express or implied. No substitution, exchange or transfer of the Prize, or cash redemption will be made or is permitted except in Sponsor’s sole discretion. 

    i. Travel Conditions on the Prize:

    • -Air travel and Hotel are dependent on availability. All air travel and the Hotel must be booked in accordance with the terms and conditions of the gift card purchase, for dates selected, or the Prize will be forfeited. Travel restrictions and blackout dates may apply including school holidays and public holiday periods. If travel restrictions due to COVID-19 or any other unforeseen circumstances significantly restrict travel during the Winner’s selected travel period or require quarantine, Winner must coordinate with the gift card agency or hotel/airline directly and Sponsor is not responsible for such events.
    • Travel arrangements to and from the Winner’s home and the airport of departure do not form part of the Prize and are the sole responsibility of the Winner, including any shuttles or taxis to or from the airport or hotel. 
    • -Flights are subject to the fare rules and General Conditions of Carriage of the relevant carrier. Air tickets are available on the regular scheduled services of each airline and are subject to seasonal embargos and availability at the time of booking. Sponsor is not responsible for any cancellation, delay or rescheduling of flights and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the Winner. The Winner is responsible for the payment of any applicable airline excess baggage fees, add-ons, or other fees, taxes and surcharges. The Winner may not be entitled to accrue frequent flyer points on the travel or accommodation. Travel insurance is highly recommended to protect against the additional costs incurred in the event of unforeseen circumstances.
    • -The ARV for travel prizes may vary depending upon points of departure and destination and fare fluctuations. The ARV for travel prizes is an estimate made before the Sweepstakes begins. The Winner will not receive cash or any other form of compensation if actual travel costs are more than the estimate made in these Official Rules. In the event that the Winner is unable to travel during the selected travel period then they may forfeit the entire Prize with no further compensation or further liability of the Sponsor. 
    • -Any additions, upgrades, or extension to the duration of the Prize is at the Winner’s sole expense and subject to availability at the time of booking.  Once flights and accommodation are booked, dates may not be amended, changed or cancelled.
    • -Unless otherwise specified above all other expenses are the responsibility of the Winner including but not limited to meals, spending money, transport to and from departure and arrival points, drinks, incidentals, mini-bar, laundry, room service, telephone calls, activities, gratuities, services charges, travel insurance, passports, activities or excursions and all other ancillary costs. A credit card imprint or cash deposit may be required from the Winner at time of accommodation check-in to cover incidental charges and damages.

    7. Publicity & Marketing: Submission of an Entry constitutes permission to Sponsor to use entrants’ name, likeness, image, picture (whether still or moving), screen persona, statements, biographical data, and any other indicia of identity for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.

    8. General Terms: The Sweepstakes is subject to all applicable federal, state, and local laws and void where prohibited. Decisions of Sponsor on all matters are final and binding. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among the eligible entries received. Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.

    9. Releases: By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, the Sweepstakes Entities, and their respective directors, officers, employees, agents and from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in connection with the Sweepstakes or prize.

    10. Disputes: Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the applicable courts in Orange County, California. All issues and questions concerning these Official Rules and entrant’s or Sponsor’s rights and obligations, shall be governed by, and construed in accordance with the laws of State of California, without regard to choice or conflict of law rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.

    11. Winner List: To obtain the Winner name(s) send a self-addressed, stamped envelope to: Legal Department, ATTN Billabong Dream State Surfboard Sweepstakes:Win a Trip to Hawaii & Dream State Collection Merchandise, 5600 Argosy Ave., #100, Huntington Beach, CA 92648, USA, with a written request by May 30, 2023.

    12. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Pinterest, Twitter, Facebook or Instagram (collectively, the “Social Network”). By participating, you confirm you are 13+ years of age, release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize, and agree to the Social Network’s terms of use. Any questions regarding this Sweepstakes should be directed to Sponsor.

    13. Sponsor. The Sponsor of the Sweepstakes is Boardriders Wholesale, LLC, having an address of 5600 Argosy Ave., #100, Huntington Beach, CA 92648. boardriders.com and www.BILLABONG.com. Boardriders, the Boardriders Logo, Billabong and the Billabong Logo are trademarks or registered trademarks of Sponsor in the USA and other countries. Other names may be trademarks of  their respective owners.  Any questions regarding this Sweepstakes should be directed to Sponsor at: legal.usa@boardriders.com.

    .

  • Billabong ProPipeline 2023 Win a Kamea Hadar Painting Sweepstakes

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    Billabong ProPipeline 2023 Win a Kamea Hadar Painting Sweepstakes

    Official Rules

    NO PURCHASE NECESSARY. PURCHASE WILL NOT INCREASE ODDS OF WINNING.
    Void where prohibited by law. 

    1. Sweepstakes Timing:Billabong: Pro Pipeline 2023 Win a Kamea Hadar Painting Sweepstakes (“Sweepstakes”) begins at 5:00 AM Pacific Standard Time (“PST”) on January 15, 2023 and ends at 11:59 PM PST on February 28, 2023 (the “Sweepstakes Period”). The time shall be determined by Sponsor’s or the applicable platforms’ timekeeping systems. Sponsor shall have the sole discretion in determining the timeliness related to this Sweepstakes.
    2. Eligibility: The Sweepstakes is open to legal residents of the 50 United States and Canada, who are the age of majority or older (e.g., 18, 19 or 21) in their state of residence as of the date of entry. Void in Quebec and where prohibited by law. Employees of Boardriders Wholesale, LLC (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), including members of their immediate family or those living in the same household are not eligible to participate.
    3. How to Enter: During the Sweepstakes Period, you may enter for free by clicking on any social media ad or in-app promotion for the Sweepstakes and providing all information requested for entry, including name and email, and hitting submit (“Entry”). Upon completing these steps, you will receive one Entry into the Sweepstakes. Limit one Entry per person, per email account regardless of method of entry. Any attempts to submit more than one Entry per account will result in such entrant being disqualified. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable social media account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible. By submitting an Entry, each entrant agrees to be bound by these Official Rules.
    4. Winner(s) Selection/Odds of Winning: The winners will be selected in a random drawing conducted by Sponsor or its designee, on or about March 1, 2023 based on all eligible entries received. Odds of winning a prize is dependent upon the number of eligible entries received.
    5. Winner Notification: Potential winner(s) will be notified by email from Sponsor on or about March 5, 2023. Potential winner(s) must respond to the notification message and provide all requested information within 48 hours of the first contact or attempted contact from Sponsor or the potential prize will be forfeited. To claim any prize, Sponsor may require potential winner(s) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms, tax form, and other applicable documents, which may require a social security number and may need to be notarized, before claiming the prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance before being declared a “Winner”. All required documents must be completed and returned to Sponsor within three (3) days of the date and time listed on the documents. Potential winners may be required to produce a form of proper identification to claim the prize. Sponsor reserves the right to substitute any prize with prize of equal or greater value. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from among the remaining eligible entries. If by reason of printing or other error, more prizes are claimed set forth above, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes be awarded.
    6. Prize(s) and Approximate Retail Values (“ARVs”): One (1) grand prize will be awarded to one (1) “Grand Prize Winner” as determined in accordance with these Official Rules, that consists of an original artwork piece by Kamea Hader with an ARV of US$3,000 AND $500 ecommerce gift card to use toward merchandise that is currently available online at billabong.com as selected by Grand Prize Winner. Art piece has been chosen by Kamea and no substitutions or variations/modifications allowed. Total ARV of the grand prize is $3500. Ten (10) prizes will be awarded to 10 runner-up Winners as determined in accordance with these Official Rules, that consists of a print of the of the runner-up Winner’ choice from a selected list prints on Kamea Hader’s website, www.KameaHader.com. ARV for each print is US$120-150. All prints must be on the selected list, up to a maximum value of $150, are subject to availability, and no substitutions or variations/modifications allowed. Total ARV for all Prizes is US$4,500-$4,999. The prizes have no cash value, can only be used for currently available merchandise on the corresponding websites. All prizes are “AS IS” without any warranty of any kind, express or implied. No substitution, redemption for cash, return, exchange or transfer of prizes will be made or is permitted except in Sponsor’s sole discretion. All federal, state and local taxes, related to the prizes, are the sole responsibility of the Winner. The gift card or voucher will be subject to additional terms and conditions, and may have certain product exclusions and expiration dates. Any items purchased with or amounts unused on the voucher may not be exchanged for cash.  See voucher terms and condition for all details and any restrictions.  The physical prizes will be shipped to Winners to their US and Canada physical addresses only. The risk of loss and title for the prize passes to Winner upon Sponsor’s delivery to the third-party carrier or at the delivery point to the Winner’s shipping address
    7. Publicity & Marketing: Submission of an Entry constitutes permission to Sponsor to use entrants’ name, likeness, image, picture (whether still or moving), screen persona, statements, biographical data, and any other indicia of identity for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.
    8. General Terms: The Sweepstakes is subject to all applicable federal, state, and local laws and void where prohibited. Decisions of Sponsor on all matters are final and binding. Sponsor reserves the right to cancel or modify this Sweepstakes and to disqualify any entrant for any reason, in its sole discretion, including (but not limited to) if, for any reason, the Sweepstakes is not capable of running as planned, including infection by computer virus, bugs, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Sweepstakes. If such cancelation occurs, Sponsor reserves the right to select the winners from among the eligible entries received. Sweepstakes Entities do not warrant that access to the Sweepstakes will be uninterrupted. The Sweepstakes Entities are not responsible for, including but not limited to, technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the user or by any of the equipment or programming associated with or utilized in the Sweepstakes or by any human error which may occur in the processing of the Entries in the Sweepstakes or for any liability for damage to any computer system resulting from participation in, accessing or downloading information in connection with the Sweepstakes. Sponsor reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Sweepstakes; violates the Official Rules; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES, INCLUDING BUT NOT LIMITED TO ANY FRAUDULENT CLAIMS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.
    9. Releases: By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, the Sweepstakes Entities, and their respective directors, officers, employees, agents and from any claims, losses, and damages arising out of, or relating to, your participation in this Sweepstakes or any Sweepstakes-related activities (including, without limitation, events, travel, etc.) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any non-compliance by you with these Official Rules; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in connection with the Sweepstakes or prize.
    10. Disputes: Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the applicable courts in Orange County, California. All issues and questions concerning these Official Rules and entrant’s or Sponsor’s rights and obligations, shall be governed by, and construed in accordance with the laws of State of California, without regard to choice or conflict of law rules. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.
    11. Winner List: To obtain the Winner name(s) send a self-addressed, stamped envelope to: Legal Department, ATTN Billabong ProPipeline 2023 Win a Kamea Hadar Painting Sweepstakes, 5600 Argosy Ave., #100, Huntington Beach, CA 92648, USA, with a written request by March 31, 2023.
    12. Third Party Platforms: The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram (collectively, the “Social Network”). By participating, you release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize.
    13. Sponsor. The Sponsor of the Sweepstakes is Boardriders Wholesale, LLC, having an address of 5600 Argosy Ave., #100, Huntington Beach, CA 92648. boardriders.com and www.BILLABONG.com. Boardriders, the Boardriders Logo, Billabong and the Billabong Logo are trademarks or registered trademarks of Sponsor in the USA and other countries. Other names may be trademarks of  their respective owners.  Any questions regarding this Sweepstakes should be directed to Sponsor at: legal.usa@boardriders.com.

About Billabong

About Billabong

  • Want to learn more about Billabong?

    To learn more about Billabong, click here for it's history, key product categories, athletes, social media and more.

     

  • Privacy Policy

    PRIVACY POLICY

    Last Updated: December 23, 2019

    Thank you for visiting our Privacy Policy (“Privacy Policy”). This Privacy Policy applies to Personal Information (defined below) collected on any and all websites associated with Boardriders, Inc., and its affiliates, subsidiaries and brands, including Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Honolua, Dot Dash and the Boardriders Foundation (the “Company,” “we,” or “us”), and all affiliated domains that link to this Privacy Policy, through any related mobile application, through computerized devices in stores and in-store data collection forms, and physical retail locations where the Privacy Policy is posted (collectively referred to herein as the “Sites”). This Privacy Policy also explains the choices you have about the way this information is collected and used. 

    Your use of the Sites is also expressly subject to our Terms of Use, available at https://www.billabong.com/en-ca/customer-service-safety-security-and-privacy-terms-of-use-agreement.html.

     

    PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY ACCESSING THE SITES AND/OR CREATING AN ACCOUNT WITH US, YOU ARE CONSENTING TO THE COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF PERSONAL INFORMATION OR OTHER INFORMATION RECEIVED BY US AS A RESULT OF SUCH USE IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.

    Please note that this Privacy Policy is subject to an arbitration provision, requiring—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against the Company on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY.

    1. INFORMATION COLLECTED

    When you use our Sites, we collect your Personal Information and non-Personal Information. The types of information we collect from you depends on the Sites and the features you use on the Sites. Personal Information refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Please note that over time, non-Personal Information may become Personal Information due to regulatory developments, technological advancements or the co-mingling of personal and non-Personal Information. The various types of information we collect from you may include:

    Category of Personal Information

    Source(s)

    Business Purpose(s) for Collection

    Disclosure to Third Parties

    Identifiers, which may include name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, or other similar identifiers

    Directly from you

    Indirectly from you (e.g., from observing your actions on our website)

    From third-party service provider, such as a data analytics provider

    To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, provide information about products or special offers that may be of interest, process your order, or process documentation related to online contests

    Disclosure for business purposes to: internet service providers, payment processors, marketing, administrative services, tax authorities

    Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), which may include name, signature, Social Security number, physical characteristics or description, address, telephone number, driver's license or state identification card number, bank account number, credit card number, or debit card number

    Directly from you

    To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, provide information about products or special offers that may be of interest, process your order, or process documentation related to online contests

    Disclosure for business purposes to: internet service providers, marketing, payment processors, administrative services, tax authorities

    Protected classification characteristics under California or federal law, which may include age, race, color,  citizenship, marital status, gender, gender identity, gender expression, pregnancy or childbirth

    Directly from you

    To fulfill or meet the reason you provided the information, e.g., to process employment materials

    Disclosure for business purposes to: administrative services

    Commercial information, which may include products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

    Directly from you

    To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, provide information about products or special offers that may be of interest, or process your order

    Disclosure for business purposes to: payment processors, delivery services, marketing

    Internet or other similar network activity, which may include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement

    Indirectly from you (e.g., from observing your actions on our Site)

    From third-party service provider, such as a data analytics provider

    To fulfill or meet the reason you provided the information, e.g., to provide targeted advertising, provide information about products or special offers that may be of interest

    Sale to: advertising networks

    Disclosure for business purposes to: internet service providers, payment processors

    Geolocation data, which may include physical location or movements

    Directly from you

    To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, or provide targeted advertising

    Sale to: advertising networks

    Disclosure for business purposes to: internet service providers

    Audio, electronic, visual, thermal, olfactory or other similar information, which may include video recordings made of customers while they are visiting our stores.

    Directly from you

    To fulfill or meet the reason you provided the information, for fraud prevention and to protect our rights

    Disclosure for business purposes: processing a service or request, marketing

    Disclosure to law enforcement or otherwise, as needed to protect our rights and the rights and safety of our customers and employees

    Inferences drawn from other personal data, which may include a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

    Indirectly from you (e.g., from observing your actions on our Site)

    From third-party service provider, such as a data analytics provider

    To fulfill or meet the reason you provided the information, e.g., to provide targeted advertising

    Sale to: advertising networks

     

    • Purchase Information: We may collect your name, billing address, shipping address, email address, telephone number, credit card number and expiration date when you make a purchase. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations (or other transactional information) and/or to provide customer service.
    • Information Collected In-Store: We may collect your name, email address, mailing address, zip code, and preferences if you complete a form within the store. This information will be used to provide you with products that may be of interest to you and to provide you with information that you request.
    • Account Information: We may collect your name, email address, mailing address, zip code, date of birth, and gender if you create an account with us. This information will be used to help you keep track of your orders, to keep you updated about special offers, updates related to the Sites, and to facilitate checkout during purchases.
    • Information for Commercial Communications: We may collect your name, email address, mailing address, gender, and birth date if you sign up to receive promotional emails from us. This information may be used to contact you about sales, special offers and new features available through the Sites.
    • Information Relating to Inquiries: We may collect your name and email address if you contact us with a question or request a Live Chat with us. This information may be used so that we can respond to your question or contact you should we disconnect from our Live Chat.  
    • Information for Promotions: We may collect your name, email address, and other contact information if you participate in a promotion (e.g., contest, sweepstakes) that we sponsor. This information will be used to fulfill the terms of the promotion and to contact you regarding promotional and special offers, sales, and new features available through the Sites. It will also be subject to the terms accompanying such promotion.
    • Survey Information: We may collect your name, age, zip code, shopping habits, email address and/or mailing address if you choose to participate in one of our on-line surveys. This information will be used to help provide us with relevant information about our consumers.
    • Usage Information: We may collect usage information passively, while you are visiting or interacting with the Sites. We call this “passive” collection since you may not know that this information is being collected when you visit or interact with the Sites. This information may consist of the following items: Site visitors’ IP address, IP address-related information, system Media Access Control address, network configuration information, network device information, browser plug-in type and versions, and operating system. Additionally, like any online site or service, our mobile application automatically collects certain information such as your IP address, device information (e.g., the unique identifier of your mobile device, hardware model, operating system version, mobile network information), and the URL from which you access our application. You are not required to affirmatively submit any Personal Information to us in connection with the general use of our mobile application, unless you make a purchase through the application, in which case you must create an account.
    • Information from Other Websites, Including Mobile Applications and Social Media Platforms: If you use a social media platform or your mobile device (or other method of communication) to interact with the Sites, that platform or application may have a specific privacy policy that governs the use of Personal Information related to it. For example, if you use a mobile application and your mobile device's settings allow it, we may collect mobile location information from your device. Our application may be designed to collect information even if you are not logged into the application or the Sites. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings. We do not control the data collection or privacy practices of the application stores from which you download our mobile application, or of any third-party platform through which you access our Sites or contact us. You should review the privacy policy and terms of use of any third-party site or mobile application store before using or downloading any application and review and use available controls and settings on your device to reflect your preferences.
    • Information from Other Sources: We also may obtain, collect and aggregate information (including Personal Information) provided to us by our marketing service providers and other vendors. That information may include information on current subscribers or customers, and is used for a number of things including enabling us to send you the most relevant, timely and exciting offers and announcements specifically tailored for you and your interests. Of course, you can update your information or change your preferences regarding receiving announcements and other information from us at any time by accessing your account via the Sites. (For more information, see below section entitled How To Access, Correct and Update Your Personal Information? California residents may also see the section entitled Your California Privacy Rights.)

     

    1. COOKIES AND OTHER SESSION IDENTIFIERS

    Like many sites, we, and third parties we allow, utilize a technology called "cookies." A cookie is a piece of information that is placed on your browser when you access the Sites. In many cases, the information collected using cookies (and related technologies) are used in non-identifiable ways, without any reference to Personal Information. For example, we use information we collect about users of the Sites to optimize our Sites and to understand traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Policy governs how we use that information.

     

    Cookies help provide additional functionality to the Sites and help us to more accurately analyze usage of the Sites. For instance, the Sites may set a cookie on your browser that allows the Sites to remember you during future visits. We use cookies to monitor and to maintain information about your use of the Sites. Cookies are also used to track the identity of the website you visited immediately prior to visiting the Sites; other than that, we do not track information about your use of other websites. Cookies also allow us to hold selections in a shopping cart when a user leaves the Sites without checking out. Cookies are not used on the Sites to store your account information as this information is stored securely on a server. When you log in at the Sites with your username and password, we will assign you a secure session ID. The server then passes your information to you through this secure session ID. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue in your browser until they are deleted or expire). Some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain demographic information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

     

    Google Analytics — To help facilitate the delivery of relevant content, we use Google Analytics and have implemented all Google Advertising Features, including Remarketing, Impression Reporting, Demographics, and Interest Reporting. Google Analytics uses cookies to report on user interactions on our websites. We use the data collected for optimizing marketing, refining advertising, and generally making advertising more effective. To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at https://support.google.com/analytics/answer/6004245?hl=en. Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at https://tools.google.com/dloage/gaoptout.

     

    Adobe Analytics — We also use Adobe Analytics. For further information on Adobe Analytics and to opt out, please click here: https://www.adobe.com/privacy/opt-out.html.

     

    Third Party Advertisers — We may use advertisers, third-party ad networks, and other advertising companies, to serve advertisements on our Sites and on third-party websites. Please be advised that such advertising companies may gather information about your visit to our Sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. Depending on the particular advertising services they provide, these third-party advertising companies may employ first-party cookies or third-party cookies. Unlike third-party cookies, first-party cookies are hosted on the Company's servers. If you would like more information about this practice and to know your choices please visit http://www.networkadvertising.org/managing/opt_out.asp or http://preferences.truste.com/truste/. PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.

     

    While we recommend that you leave cookies turned on as they allow you to take advantage of some of the features of the Sites, you have the ability to control the use and moderation of our cookies. However, if you elect not to allow cookies to be placed as provided herein, you may not be able to use or to enjoy all of the services and features of the Sites. Specifically, you can configure the settings on your browser (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your Web browser's help section for information on how to do this.

     

    1. HOW WE USE THE INFORMATION COLLECTED

    We may use the information we collect as necessary and to fulfill your requests, including in the following ways:

     

    Access and Use: If you provide Personal Information in order to obtain access to or use of the Sites or any functionality thereof, we will use your Personal Information to provide you with access to or use of the Sites or functionality and to monitor your use of the Sites or specific functionalities.

     

    Internal Business Purposes: We may use your Personal Information for internal business purposes including, without limitation, to help us improve the content and functionality of the Sites, to better understand our users, to improve the Sites, to protect against, identify or address fraudulent activities, to manage your account and to provide you with customer service and to generally manage the Sites and our business.

     

    Marketing: We may use your Personal Information to contact you for certain marketing and advertising purposes, including, without limitation, to inform you about offers, contests or surveys which may be of interest to you and to display content and advertising on or off the Sites which may be of relevance to you. If you wish to change or update your Personal Information or to change your subscription preferences, you may do so as provided herein. We also use your Personal Information for other marketing reasons, such as administering our loyalty programs.

     

    Specific Reason: If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Information you provide to answer your question or to attempt to resolve your issue and will respond to the email address from which the contact came.

     

    Aggregated Information: In an ongoing effort to better understand and to serve the users of the Sites, we (either directly or working in concert with our marketing services providers) may conduct research on our customer demographics, interests and behavior based on Personal Information and other information that has been provided or received by us. For example, we may combine information about visitors to the Sites to determine how best to target our marketing and the products that we offer in certain areas of the country. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and is not classified or treated as Personal Information under this Privacy Policy.

     

    1. HOW WE SHARE YOUR INFORMATION

    We may share the information described in Section 1 above to the following categories of third parties in the following circumstances:

     

    Order Fulfillment and Fraud Protection:  If you choose to make a purchase on the Sites, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other Personal Information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card). In addition, we may share your Personal Information with fraud protection services to assist us in preventing fraud and protecting our customers from credit card fraud.

     

    Business Transfers: As with any business, it is possible that as our business develops, we might sell, assign, buy, transfer or otherwise acquire or dispose of certain businesses or corporate assets. In the event of such or similar event, Personal Information may be part of the transferred assets. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign your Personal Information collected via the Sites, and you acknowledge and agree that any successor to or acquirer of us and/or our eCommerce service provider will continue to have the right to use your Personal Information and other information in accordance with the terms of this Privacy Policy.

     

    Subsidiaries and Affiliates: We may also share your Personal Information with our subsidiaries and/or affiliates. Our subsidiaries and affiliates will be bound to treat and to maintain any Personal Information in accordance with this Privacy Policy.

     

    Agents, Consultants and Related Third Parties: As noted above with respect to our eCommerce service provider, we sometimes engage other companies to perform certain business-related functions on our behalf so that we can focus on our core business. Examples of these services include, but are not limited to, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. In connection with services those partners provide for us, we may provide or otherwise give them access to certain Personal Information. We employ a vetting process to assess our partners’ data protection practices.

     

    Third-Party Marketers, Partners, and other Third Parties: We may also share your Personal Information with other marketers, partners, and other third parties, whose products or services we feel may be of interest to you. These third-party marketers, partners, and other third parties may use your Personal Information for their own purposes, or further disclose your information to other third parties. If you prefer that we not share your Personal Information with these types of parties, please email us at privacy@boardriders.com.

     

    Legal Requirements: We may disclose your Personal Information if required to do so by law (including, without limitation, responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of other customers or users, (iii) to act in urgent circumstances to protect the personal safety of users of the Sites or the public or (iv) to protect against legal liability or potential fraud, as determined in our sole discretion.

     

    1. HOW TO ACCESS, CORRECT AND UPDATE YOUR PERSONAL INFORMATION

    You can access, correct and/or update certain Personal Information that you have provided to us by clicking on "Update Account" within the "My Account" area of the Sites. California residents may also refer to the section entitled Your California Privacy Rights.

     

    1. STEPS TAKEN TO KEEP YOUR INFORMATION SECURE

    We take commercially reasonable measures to ensure the security and confidentiality of your Personal Information. We have implemented information security measures that contain administrative, technical and physical controls that are designed to reasonably safeguard your Personal Information. Even though we have taken and will continue to take significant steps to protect this information, no company, including us, can fully eliminate all security risks associated with Personal Information. Please understand that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. Understand that any information that you transfer to us is done at your own risk. We recommend that you take additional measures to protect yourself, including by installing anti-virus software, closing browsers after use, keeping your passwords confidential, and making sure that you regularly update software and apps. If we learn of a data security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Sites. We may post a notice via the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach. If you have reason to believe that your Personal Information that we have collected or our system security has been breached, please notify us by e-mailing privacy@boardriders.com.

     

    1. YOUR CHOICES AND INDIVIDUAL RIGHTS

    You have several choices available when it comes to your Personal Information. We will honor the choices you make regarding your Personal Information. If you have created and maintained a user account on the Sites, you will be able to sign in and update your account (including contact) information. You may also write to us at the address provided in Section 16 to update your contact information or to change your subscription preferences. In addition, you may:

     

    Limit the  Personal Information You Provide: You can use the Sites and limit the Personal Information you provide either by disabling cookies or by not registering an account with us. If you choose to limit the Personal Information you provide and/or to disable cookies, you may not be able to use certain functionalities of the Sites. For instance, in order to purchase goods and services on the Sites, payment and shipping information must necessarily be provided.

     

    Manage Your Subscription Preferences: We may send your information by email or text message. If you provide your mobile phone number and ask to receive information by text message, we may provide information in that manner. Additionally, we may send automated text messages (if you provide consent). Where you consent to receive automated text messages from us, please note that your consent includes consent to receive both autodialed and/or pre-recorded telemarketing text messages or non-automated messages from or on behalf of the Company and its affiliated companies at the telephone number you provided. You further understand that consent is not a condition of purchase and that message and data rates may apply. Additional terms and conditions, including message frequency, are provided at sign-up for any automated messages.

     

    Opt Out of Marketing Emails and Texts: For email marketing, you will have an opportunity to change your subscription preferences by clicking on an "unsubscribe" hyperlink contained in all promotional emails sent by us or on our behalf. Please note that while we honor all subscription requests as timely as possible, it may take up to ten (10) business days to become effective. Please be aware that even if you opt-out of receiving future promotional communications, you may, if you utilize the eCommerce features of the Sites, be sent certain transactional communications related to the purchase or shipment of items purchased. Thus, if you order online, we will send you an email confirming your order and may need to contact you by phone, email or regular mail if we have questions about your order. Additionally, an opt-out will not remove you from messages that we are required to send under relevant laws or regulations. You may ask us not to contact you by text message at any time by responding to a text message after it is received. For automated text messages, you will have the opportunity to opt-out by replying “STOP” to any message received. Please note that you hereby consent to receiving a confirmatory message in response to any opt-out request. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

     

    Social Media & Other Public Platforms: You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust your permissions and manage the interactivity between us and your social media platform(s) or application(s). That said, we want you to be aware that when you post information to public forums, including publicly viewable social media platforms, that information will become available to all who access such platform pages. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.

     

    1. LINKING TO OR FROM ANOTHER WEBSITE

    The Sites may contain links to other websites not operated or controlled by us (the "Third-Party Sites"). The policies and procedures set forth herein do not apply to any Third-Party Sites. We are not responsible for the privacy practices or content of such Third-Party Sites. We are not responsible for the actions of these Third-Party Sites; rather, the owners and operators of all Third-Party Sites are responsible for all Personal Information provided, collected, maintained, stored or otherwise disclosed on those sites, if any. The links on the Sites do not imply that we endorse or have reviewed the Third-Party Sites, including their privacy policies, if any. If you have any questions about how these Third-Party Sites’ use your Personal Information, we strongly encourage contacting those sites directly for information on their privacy policies and practices.

     

    If you have accessed the Sites through a link from certain of our advertising or marketing partners, the Sites may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of such information is governed by this Privacy Policy.

     

    1. HOW WE RESPOND TO DO NOT TRACK SIGNALS

    Please note that our Sites do not support “Do Not Track” browser settings and do not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Information.

     

    1. INFORMATION COLLECTED FROM CHILDREN

    Protecting the privacy of children is extremely important to us. The Sites are directed toward a general audience and are not directed at nor intended for use by children under the age of 13. We do not knowingly collect or intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Sites. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us through the methods provided in Section 16 and we will endeavor to delete that information from our databases.

     

    1. ACCESSING THE SITES FROM OUTSIDE OF THE UNITED STATES

    If you are visiting our Sites from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where our servers are located. We will hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be considered less protective than, privacy laws in other countries. United States privacy laws may provide more limited recourse mechanisms, including dissimilar or, at times, weaker data protection rights. Therefore, by providing your Personal Information, you consent to the collection, use, and sharing of your Personal Information as set forth in this Privacy Policy and to the transfer of your Personal Information to the United States as indicated above, in accordance with applicable law.

     

    1. CHANGES REGARDING THIS PRIVACY POLICY

    The Sites and our business may change from time to time. As a result (and for other business and/or technological reasons), it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update, change, amend or modify this Privacy Policy at any time and from time to time without prior notice. When we do, we will also revise the "Last Updated" date at the top of this Privacy Policy. Please review this policy periodically, and especially before you provide any Personal Information.

     

    If we make any material changes to this Privacy Policy (as determined by us), we will post a notice on the Sites notifying users of the changes and providing an opportunity for you to take action relative to those changes prior to their implementation. In some cases, we also may send an email notifying registered users of upcoming changes.

     

    This Privacy Policy was last updated on the date indicated above. Your continued use of the Sites after any changes or revisions to this Privacy Policy become effective shall indicate your agreement with the terms of such revised and then-current Privacy Policy.

     

    1. DISPUTES AND AGREEMENT TO ARBITRATE

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and the Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent:

     

    • to the Company at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649; and
    • to you at: your last-used billing address or the billing and/or shipping address that we may have on file for you.

    Both you and the Company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.

     

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

     

    1. CHOICE OF LAW

    This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

     

    1. YOUR CALIFORNIA PRIVACY RIGHTS

    This section of the Privacy Policy applies if you are a resident of California and use our Site.

     

    The California Shine the Light Law grants California residents the right to obtain certain information about the types of Personal Information that companies with whom those individuals have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, that law provides that California residents may request a copy of the Personal Information that we hold about them. California residents may also request information regarding the categories of Personal Information that have been shared with third parties, the names and addresses of those third parties and examples of the types of services or products marketed by those third parties. To request either a copy of the information maintained by us about you or to request a copy of the information disclosure provided by us during the preceding calendar year pursuant to the California Shine the Light Law, please contact us via email at privacy@boardriders.com, or by writing us at the address at the bottom of this Privacy Policy. Please allow 30 days for a response to your request.

     

    After January 1, 2020, The California Consumer Privacy Act of 2018 (CCPA) grants residents of California certain rights pertaining to the Personal Information we may collect and share with third parties for a business purpose. These purposes may include: providing our products and services, maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, performing analytics and quality control, auditing transactions, researching and testing features and improvements, detecting and preventing fraud and security incidents, debugging or repairing technical errors, and marketing our products.   

     

    The categories of infomation we have collected from California residents in the past 12 months, the sources of that information, the business purpose for the collection of that information, and the third parties to whom we may disclose that information may include:

    • Identifiers: We may collect your name, aliases, postal address, email address, online identifier, Internet Protocol address, account name, or other similar unique personal identifiers. We may collect this Personal Information directly from you, indirectly from you (e.g., from observing your actions on our website) or from third party service providers, such as a data analytics provider. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products or special offers, processing your orders, processing employment applications or processing documentation required for legal purposes. We may disclose this information to third parties, including, payment processors, providers of internet, marketing, and administrative services.
    • Personal information categories listed in the California Customer Records statute (California Civil Code § 1798.80(E)): We may request credit card signatures, infer physical characteristics from information you provide regarding style selections and clothing or footwear sizes, and credit card or debit card number. We collect this information directly from you. The business purpose for which we may collect this information is to process your order. We disclose this information to payment processors.
    • Commercial information: We may collect information pertaining to products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We may collect this information directly from you. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products, or special offers or to process your order. We may disclose this information to third parties, including, payment processors, and providers of delivery or marketing services.
    • Internet or other similar network activity: We may collect information related to browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. We may collect this information indirectly from you (e.g., from observing your actions on our Site) or from third-party service providers, such as a data analytics provider. The business purpose for which we may collect this information includes providing targeted advertising and providing information about products or special offers. We may disclose this information to third parties, including, internet service providers, payment processors, and advertising networks.
    • Geolocation data: We may collect information pertaining to location. We may collect this information directly from you. The business purposes for which we may collect this information includes responding to an inquiry, processing your order or to provide targeted advertising. We may disclose this information to third parties, including, internet service providers and advertising networks.
    • Audio and visual information: We may collect video recordings made of customers while they are visiting our stores. These recordings are maintained in a deidentified, i.e., anonymized, form. We may collect this information directly from you. The business purpose for which we may collect this information includes providing customer service, for fraud prevention, and to protect our legal rights. We may disclose this information to third parties as needed to protect our rights and the rights and safety of our customers and employees.
    • Inferences drawn from other personal data: We may collect profiles reflecting a person’s shopping preferences and behavior. We may collect this information indirectly from you (e.g., from observing your actions on our Site), and from third-party service providers, such as a data analytics provider. The business purposes for which we may collect this information include improving the online shopping experience for consumers. We may disclose this information to third parties, including advertising networks, in aggregated and/or deidentified, i.e., anonymized, form.
    • Characteristics of protected classifications under California law: We may collect information for human resources requirements related to age, race, veterans status or gender. We may collect this information directly from you. The business purposes for which we may collect this information includes processing employment applications and maintaining employee records as required by law (for more information on our collection of this category of information, please visit the Boardriders Career website at www.boardriders.com/en-ca/careers/). We may disclose this information to third parties, including providers of human resources administrative services.

     

    If you are a California resident, the CCPA may grant you certain rights in connection with the Personal Information we collect, including:

     

    • You have the right to know and request, no more than twice in a 12-month period, information about the categories of Personal Information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold your Personal Information or disclosed your Personal Information for a business purpose, and, if so, the categories of Personal Information we sold or disclosed for a business purpose. You also have the right to request the specific pieces of Personal Information we have collected about you and the third parties to whom we may disclose Personal Information.  We will endeavor to respond to a verified request within forty-five (45) days of its receipt. If more time is reasonably necessary to provide you with the information you request, we may take an additional forty-five (45) days to respond to your request, and will notify you in writing of the reason(s) an extension is required.
    • You have the right to “opt out” of the sale of Personal Information (or, for consumers who are under 16 years old, the right not to have their Personal Information sold absent their, or their parent’s (for consumers ages 13-5), opt-in). 
    • You have the right to request that we delete your Personal Information.  We may retain your Personal Information, however, pursuant to one or more exceptions provided by law.
    • You have the right to non-discrimination. You have the right to receive equal service and pricing from a business, even after exercising your rights.

     

    To submit an access or deletion request, click here or call us at 1-877-837-3932.  To opt-out of the sale of your Personal Information, click here.

     

    We verify your identity before completing your request for access or deletion, and, may ask for you to confirm data points we already have about you. Note, the right to opt-out does not need to be a verified request. We will only use Personal Information provided in a request to verify the requestor’s identity or authority to make the request. You may designate an authorized agent to make a request on your behalf. Such authorized agent must be registered with the California Secretary of State. We may deny a request from an agent that does not submit written proof that they have been authorized by you to act on your behalf.
     

     

    1. CONTACTING US

    If you have any questions, comments, or concerns regarding our Privacy Policy or privacy practices, please send an email to privacy@boardriders.com, call us at the number below, or write to us at the following address:

     

    Boardriders, Inc.
    Attention: Legal Department

    5600 Argosy Circle, Building #100

    Huntington Beach, CA 92649
     

    Phone: 1-877-837-3932

    Monday thru Friday 7am to 6pm (PST)

  • Terms of Use

    TERMS OF USE

    Effective Date: October 1, 2019

    1. INTRODUCTION

    This Terms of Use Agreement (this “Agreement”) applies to any and all websites, apps, and online services associated with Boardriders, Inc. and its affiliates, subsidiaries and brands, including Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Honolua, Dot Dash and the Boardriders Foundation (“Company,” “we,” “us” and “our”) and all affiliated domains that link to this Agreement, through any related mobile application, through computerized devices in stores and in-store data collection forms, and through any location where this Agreement is posted (collectively referred to herein as the “Sites”). By using the Sites, you agree to be bound by all the terms and conditions contained in this Agreement and any and all rules, guidelines and directions found throughout the Sites. Please read this Agreement carefully. This Agreement applies to all users of the Sites, including users who are viewers of material on the Sites and users who register for the Sites as set forth below in Section 9.

    Please note the arbitration provision set forth below, requiring—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against Company on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY

    2. AGE LIMITATION

    By using the Sites you represent that you are at least 13 years old. YOU MAY NOT USE OR REGISTER FOR THE SITES IF YOU ARE UNDER THE AGE OF 13.

    3. PRIVACY

    Please review our Privacy Policy, which also governs your visit to the Sites, to understand our privacy practices

    4. CONSIDERATION

    You acknowledge that this Agreement is supported by reasonable and valuable consideration, the receipt and adequacy of which is hereby acknowledged. Without limiting the foregoing, you acknowledge that such consideration includes, without limitation, your use of the Sites and receipt of data, materials and information available at or through the Sites.

    5. DISPUTES AND AGREEMENT TO ARBITRATE

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent:

    • to Company at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649
    • to you at: your last-used billing address or the billing and/or shipping address that we may have on file for you.

     

    Both you and Company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of these Terms of Use, including any claim that all or any part of these Terms of Use are void or voidable.

    6. CHOICE OF LAW

    This Agreement has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

    7. OWNERSHIP OF INTELLECTUAL PROPERTY

    Trademarks: Boardriders, Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Honolua, Dot Dash and other trademarks, service marks, trade names, and trade dress indicated on our Sites are trademarks or registered trademarks of Company and its affiliates, licensors and licensees in the United States and other countries. All rights in such names are hereby reserved. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Sites confers on you any license or right under any patent or trademark owned or controlled by Company or any third party.

    Copyright: All information, text, images, photographs, graphics, videos, music, user interface and other content and materials contained on the Sites are the copyrighted property of Company or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Sites for any purposes. Nothing stated or implied on the Sites confers on you any license or right under any copyright of Company or any third party. The Sites and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Sites, or use the contents of the Sites in litigation, or for any commercial or promotional purposes, without the express written consent of Company or its lawful successors and assigns. For usage permission, please contact us via email at termsofuse@boardriders.com.

    8. NOTICE OF COPYRIGHT INFRINGEMENT

    We respect and honor the intellectual property of others. If you believe that your work has been copied and is accessible on the Sites in a way that constitutes copyright infringement, please provide our copyright agent with the following information:

    (1) Identification of the copyrighted work claimed to have been infringed;

    (2) Identification of the allegedly infringing material on the Sites that is requested to be removed;

    (3) Your name, address, and daytime telephone number, and an email address if available, so that we may contact you if necessary;

    (4) A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;

    (5) A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and

    (6) An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

    Our copyright agent for notice of claims of copyright infringement on the Sites is Company’s Legal Compliance counsel, who can be reached as follows:

    Boardriders, Inc.

    Attn: Legal Compliance

    5600 Argosy Circle, Building #100

    Huntington Beach, CA 92649

    (714) 889-2200  - Monday thru Friday 7am to 6pm (PST)

    9. REGISTRATION

    You do not have to register to view the Sites. You can visit the Sites, read blog posts and other materials, browse merchandise, post reviews, and check on offerings without registering for a user account. You can also contact us about a particular video, picture, audio file or other posting without having an account. However, you must register for an account in order to access the full features of the Sites, for example to become a member of the Boardriders Club. To register, you must create a user account, which requires you to provide your email address, mailing address including zip code, mobile number, birth date, and select a password. When creating a user account, you must provide accurate, complete and updated registration information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You are fully responsible for your failure to safeguard information and/or to permit any other person to access or use the Sites using your profile and/or account, and for all activities that occur under your profile and/or account. You may not sell or otherwise transfer your profile or account or any portion thereof. You must notify Company immediately of any breach of security or unauthorized use of your account. Company will not be responsible for any losses caused by any unauthorized use of your account. Company reserves the right to refuse registration or terminate, suspend, or cancel access to a user account at any time in its sole discretion. If we suspend or cancel access to your account, you may be prevented from accessing the Sites (temporarily or permanently), your account details and/or any files or other various Sites materials, including all text, comments, icons, images, messages, tags, links, photographs, audio, video and other content that are contained in or accessible through your account, all of which may be deleted by us. Such suspension or cancellation of your account will mean that you may lose access to all content submitted by you. You may also terminate or discontinue your own account at any time by sending an email request to accounts@boardriders.com.

    10. RETURNS, REFUNDS, SHIPPING, AND ORDER CANCELLATIONS

    Please review our Online and Phone Purchases Policy (https://www.billabong.com/customer-help/returns.html), our Shipping Methods and Timelines (https://www.billabong.com/customer-help/shipping.html), and our Cancellations Policy (https://www.billabong.com/cancellations.html), which also govern your visit to the Sites, as applicable. The terms and conditions of these documents are incorporated herein and made a part of this Agreement.

    11. COMMENTS

    We welcome your comments and feedback about the Sites and our products. In addition, in some places the Sites enable users to post comments and product reviews which may be viewed by other users. If you post any comments, reviews, testimonials, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) on the Sites or sent to us, whether through the Sites, email, facsimile, U.S. mail or by other means, you automatically grant, or warrant that the owner of such Comments has expressly granted Company, a royalty-free, full-paid, perpetual, irrevocable, worldwide, unlimited, nonexclusive, sublicensable, and transferable license to use, re-use, reproduce, sublicense, create derivative works from, modify, publish, edit, translate, distribute, re-distribute, transmit, print, copy, host, store, cache, archive, index, categorize, comment on, broadcast, stream, import, perform, exhibit, and display the communication or content material in any media or medium, or any form, format, or forum now known or hereafter developed. Company may sublicense its rights through multiple tiers of sublicenses. You should not submit any Comments to us that you do not wish to license to us. Company is and shall be under no obligation: (1) to maintain any Comments in confidence; (2) to pay any compensation for any Comments; or (3) to respond to any Comments. You grant Company the right to use the name that you submit in connection with any Comments. You agree to the foregoing grant of rights, consents, and agreements whether or not your Comments are used by us.

    You hereby appoint us as your agent with full power to enter into and execute any document and/or do any act we may consider appropriate to confirm the grant of rights, consents, agreements, and waivers set forth in this Agreement.

    Without limiting the scope of this section or any future grant of rights, consents, agreements, and waivers you may make with respect to Comments, you hereby ratify any prior grant of rights, consents, agreements, and waivers made by you with respect to Comments submitted by you to us.

    12. LICENSE AND SITE ACCESS

    Company grants you a limited, revocable and nonexclusive license to access and make personal use of the Sites but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Company. This license does not include any resale or commercial use of the Sites or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Sites or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.  Neither the Sites nor any portion of the Sites may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Company. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Company and its affiliates, licensors or licensees without express written consent of Company. You may not use meta tags or any other hidden text using Company's brand names or trademarks without the express written consent of Company. Any unauthorized use will immediately terminate the permission or license granted by Company.  You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Sites so long as the link does not portray Company or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by Company in its sole discretion. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written permission of Company. You may not make any other part of the Sites, other than the home page of the Sites, available as part of another service by "deep linking," or otherwise, without prior written permission from Company. Any permitted links to the Sites must comply will all applicable laws, rules and regulations.

    13. THIRD-PARTY AND CO-BRANDED SITES

    The Sites may contain hyperlinks (“links”) to websites operated by persons or entities other than Company (“third-party Websites”) or to co-branded websites operated by a third party, including Company's affiliates and licensees (“co-branded Websites”). We provide such links for your reference and convenience only. A link from the Sites to a third-party or co-branded Website does not mean or imply that Company endorses the content on that third-party or co-branded Website or the operator or operations of that third-party or co-branded Website. Company explicitly disclaims any responsibility for the accuracy, completeness or availability of information, content and materials found on any third-party or co-branded Website. Company does not endorse any of the merchandise, nor can we ensure that you will be satisfied with any products or services that you purchase from a third-party or co-branded Website. Company does not make any representations or warranties as to the security of any information, content or materials (including, without limitation, credit card and other personal information) you might be requested to give to any third-party. You hereby irrevocably waive any claim against Company with respect to information, content and materials contained on any third-party or co-branded Website, and any information, content and materials you provide to such third-party or co-branded Website (including, without limitation, credit card and other personal information). You are solely responsible for determining the extent to which you use any content at any third-party or co-branded Website to which you might link from our Sites. Your use of any website linked to from the Sites is subject to the policies and procedures of the owner of such website, and your use of all such websites is subject to such policies and procedures and not to the terms and conditions of this Agreement. You understand that by using any third-party Website linked to from the Sites, you may be exposed to content or other materials that are offensive, indecent, defamatory or otherwise objectionable. We therefore strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third-parties.

    COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY OR CO-BRANDED WEBSITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY OR CO-BRANDED WEBSITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.

    14. YOUR RESPONSIBILITIES

    You agree to comply with all applicable laws in connection with your use of the Sites, and such further limitations as may be set forth in any written or on-screen notice from Company. As a condition of your use of the Sites, you warrant that you will not use the Sites for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with any interaction with the Sites or any co-branded Website must be accurate, complete, and current.

    By using the Sites, you agree not to violate or attempt to violate the security of the Sites, including, by way of illustration but not limitation, actions such as:

    • accessing data not intended for you or logging into a server or account that you are not authorized to access;
    • attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
    • attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Sites;
    • sending unsolicited or unauthorized email, including promotions and/or advertising of products or services, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; and forging any TCP/IP packet header or any part of the header information in any email or posting;
    • using the Sites in a manner that is designed to interrupt, destroy or limit the functionality of, any computer software or hardware or telecommunications equipment (including by means of software viruses or any other computer code, files or programs);
    • interfering with or disrupting the Sites, services connected to the Sites, or otherwise interfering with operations or services of the Sites in any way;
    • infringing any copyright, trademark, trade secret, patent or other right of any party, or defaming or invading the publicity rights or the privacy of any person, living or deceased (or impersonates any such person);
    • causing us to lose (in whole or part) the services of our internet service providers or other suppliers;
    • linking to materials or other content, directly or indirectly, to which you do not have a right to link;
    • using the site in a manner that is false, misleading, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, as determined by Company in its sole discretion;
    • harvesting or otherwise automatically collecting any information (including without limitation personal information) about other users of the Sites, including, without limitation, e-mail addresses, without the express consent of such users;
    • copying, modifying, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract the source code of the software underlying the Sites or any portion thereof;
    • violating, or encouraging anyone to violate this Agreement, any ancillary terms and conditions listed on the Sites, or the Privacy Policy; or
    • violating, or encouraging anyone to violate, any applicable local, state, national, or international law, regulation or order.

     

    15. TERMINATION OR RESTRICTION

    Company may terminate or restrict your access to all or any part of the Sites at any time, with or without cause, with or without notice, effective immediately. You may also terminate your use of the Sites at any time, provided that all of the provisions of this Agreement, including, without limitation, ownership provisions, warranty and disclaimers shall survive any such termination.

    16. RISK OF LOSS

    All products purchased from the Sites are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Company. Title to products purchased on the Sites, as well as the risk of loss for such products, passes to you when Company delivers these items to the carrier.

    17. PRODUCT INFORMATION

    Company attempts to be accurate in describing its products and services on the Sites. We do not warrant that product and service descriptions or other content of this or any other Sites are complete, reliable, current, or error-free.

    We have made every effort to display as accurately as possible the colors of our products that appear on the Sites. However, as the actual colors you see depend on your computer monitor and other factors beyond Company's control, we cannot guarantee that your computer's display of any color on the Sites will be accurate.

    Most Company products displayed on the Sites are available in select retail stores in the United States and Canada while supplies last. In some cases, merchandise displayed for sale at the Sites may not be available in retail stores. Unless otherwise stated, the prices displayed at the Sites are quoted in U.S. or Canadian Dollars.

    18. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY

    THE SITES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY MAKES NO REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITES OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE SITES, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITES WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SITES IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK.

    EXCEPT WHERE PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SITES OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO COMPANY THROUGH THE SITES; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

    19. MISCELLANEOUS LEGAL PROVISIONS

    Company may discontinue the Sites at any time and for any reason, without notice. Company may change, suspend, or cancel the contents, operation, or any and all other features of the Sites at any time for any reason, without notice.

    Company reserves the right to update and/or change the terms of this Agreement. If we make any material changes to this Agreement (as determined by us), we will post a notice on the Sites notifying users of the changes and providing an opportunity for you to take action relative to those changes prior to their implementation. In some cases, we also may send an email notifying registered users of upcoming changes. This Agreement was last updated on the date indicated above. Your continued use of the Sites after any changes or revisions to this Agreement become effective shall indicate your agreement with the terms of such revised and then-current Agreement.

    You agree that no joint venture, partnership, employment, or agency relationship exists between you and Company as a result of this Agreement or your use of the Sites. Nothing contained in this Agreement is in derogation of our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by us with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

    Company's failure to enforce any provision of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches. You shall not resell or assign your rights, duties or obligations under this Agreement, and any attempted assignment or delegation will be void and of no force or effect whatsoever. This Agreement may be automatically assigned by Company, in our sole discretion, to a third party, and such an assignment will inure to the benefit of our successors, assigns and/or licensees.

    If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

    This Agreement constitutes the entire and final agreement regarding the Sites and its contents, and supersedes any prior or contemporaneous communications between you and Company regarding the Sites and their contents.

    All rights not expressly granted herein are hereby reserved to Company.

    20. CONTACT US

    If you have any questions or concerns regarding the Sites or this Agreement, please contact us by email at termsofuse@boardriders.com or write to us at the following address:

    Boardriders, Inc.

    Attention: Legal Department

    5600 Argosy Circle, Building #100

    Huntington Beach, CA 92649

    P (714) 889-2200 - Monday thru Friday 7am to 6pm (PST)

  • Wholesale Inquiries

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  • Sponsorship / Partnership Request

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    We always keep an eye out for talented individuals who represent our brand values and are making waves in their respective fields. Whether it be by winning awards and competitions, being showcased on social media, or appearing in videos, if you are excelling, our team of talent scouts will find you.

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